12 MONTH WARRANTY

 

WHAT DOES THE WARRANTY COVER?

Under normal usage conditions, this warranty covers:

  1. Any defect in design or manufacture which results in the product failing to perform substantially as described in authorised advertising or literature
  2. We will either repair or replace the product at our discretion providing that the fault is found to have been caused by a design or manufacturing defect and not misuse or tampering.

 

THE WARRANTY DOES NOT COVER:

  • Any damage resulting from improper use
  • Faulty installation or modification made during installation or use
  • The cost of travel and or other expenses due to customers remote location
  • Any loss directly or indirectly associated with the product failing to operate
  • Damage caused by mould, insects, animals, incorrect operation or storage, adverse weather, accidents and fair wear and tear
  • Limitation of Liability: We are not liable for any incidental or consequential damages arising from the use of inability to use the product, even if we have been advised of the possibility of such damages

 

WHEN YOU NEED TO DO:

PLEASE REGISTER YOUR PRODUCT WARRANTY BY FILLING OUT YOUR DETAILS IN THE BELOW FORM  

SHOULD YOU NEED TO LODGE A WARRANTY CLAIM OR ENQUIRY PLEASE EMAIL US ON: 

EMAIL: warranty@iksplor.au

PLEASE RETAIN YOUR PROOF OF PURCHASE TO ASSIT WITH YOUR WARRANTY CLAIM 

 

ADDITIONAL INFOMRATION

  • Shipping Costs: The purchase is responsible for shipping costs to return the product to us for warranty service. If the warranty claim is approved, we will cover the cost of return shipping.
  • Warranty Service: Repairs or replacement under this warranty are performed by authorised service providers. We may use new or refurbished parts and products for warranty repairs and replacements.

 

AUSTRALIAN COSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

 

THIS WARRANTY IS PROVIDED BY iKSPLOR